Clinical Reassessment
The case is reviewed by a Henesis physician.
Henesis Written Re-Treatment Guarantee
Hair Transplant Re-Treatment Guarantee
Henesis provides a written re-treatment assurance for eligible hair transplant cases. If the transplanted area demonstrates a clinically significant deficiency in transplanted-hair growth and the case qualifies under this policy, Henesis provides an approved corrective hair transplant without charging a new procedure fee, provided further transplantation is medically appropriate.
Policy definition
What Does the Henesis Guarantee Cover?
The Henesis Re-Treatment Guarantee is a commitment to reassess eligible cases where the transplanted hair has not developed as reasonably expected and, where corrective transplantation is medically appropriate and the policy conditions are met, to perform the corrective procedure without charging an additional surgical procedure fee.
Eligibility Decision
The cause of the result and suitability for further surgery are assessed.
No New Procedure Fee
If approved under the policy, corrective transplantation is performed without an additional operation fee.
Define “free” precisely
What Does “Free Re-Treatment” Mean?
Free re-treatment means that Henesis does not charge an additional surgical procedure fee for the approved corrective operation.
- Corrective hair-transplant procedure fee
- Clinical reassessment related to the claim
- Standard clinical components required for the approved corrective procedure
- Flights
- Visa or passport expenses
- Additional hotel nights
- Local transfers
- Personal travel expenses
- Companion expenses
- Services outside the corrective procedure
Hotel, transfer and other travel services depend on the applicable package or written corrective-treatment arrangement and are not automatically included by this guarantee.
Clinical eligibility—not a percentage threshold
When May Re-Treatment Be Considered?
Re-treatment may be considered when follow-up indicates a clinically significant deficiency in transplanted-hair growth that cannot reasonably be explained by normal maturation, temporary shedding, progressive native-hair loss or another excluded cause.
- Sufficient time has passed for meaningful result assessment
- Requested follow-up photographs and information are supplied
- Postoperative instructions were substantially followed
- No major unrelated medical cause explains the result
- Donor area remains suitable for corrective surgery
- A physician considers additional transplantation medically appropriate
Development before classification
When Can a Re-Treatment Guarantee Claim Be Assessed?
Formal eligibility assessment begins only after 12 months have passed from the original procedure. Henesis may review progress photographs earlier—for example at 3, 6 or 9 months—but these reviews monitor development rather than determine treatment failure.
If the physician believes further maturation is needed, the final eligibility decision may be deferred, including to approximately month 16 or another clinically appropriate time.
Expectation is not the same as failure
Results That Do Not Automatically Qualify
Normal postoperative sheddingTemporary shock lossIncomplete maturation during early monthsContinuing loss of non-transplanted native hairA difference between subjective density expectations and an otherwise clinically satisfactory growth resultNatural differences in hair calibre, curl, colour contrast or stylingChanges caused by progression of underlying hair loss
Material causes are reviewed individually
When Does the Guarantee Not Apply?
Loss or poor growth attributable primarily to a medical condition, scalp disease, systemic disease, medication effect or other health-related factor unrelated to the surgical performance of the transplant.
Factors outside the clinic’s reasonable control may affect eligibility. Complications potentially related to the procedure itself require individual medical review and are not automatically excluded.
Significant scratching, picking or trauma; ignoring critical restrictions; prohibited products; non-disclosure of relevant medical information; or serious interruption of recommended follow-up may affect eligibility where the behaviour materially contributed to the outcome.
Minor deviations do not automatically void the policy.An accident, burn, scalp injury, later surgery, unrelated infection or another subsequent event that damages the transplanted area may fall outside the policy.
Safety remains the limit
Donor Area & Medical Suitability
A corrective procedure can only be performed when adequate donor capacity remains and further transplantation is medically appropriate.
Where further surgery would create disproportionate donor depletion or medical risk, Henesis may determine that re-operation is not clinically appropriate. Broader revision options and limitations are explained in the Hair Transplant Repair Guide.
The policy provides re-treatment where medically appropriate; it is not a cash-refund guarantee unless a separate written agreement states otherwise.
A written review process
How to Request a Re-Treatment Guarantee Review
- 01
Contact Henesis
Provide the original patient details and procedure date.
- 02
Submit Standardized Photographs
Supply frontal, top, crown and donor views as requested.
- 03
Clinical Review
A physician compares the treatment plan and follow-up development.
- 04
Additional Information
Medical changes, medicines or aftercare history may be requested where relevant.
- 05
Eligibility Decision
Henesis provides the policy decision after sufficient assessment.
- 06
Corrective Treatment Planning
If approved, a current clinical plan and scheduling pathway are prepared.
Information proportionate to the claim
What Evidence May Be Requested?
Henesis will request only information reasonably necessary to evaluate the claim.
Standardized photographsVideo consultationIn-person examination where necessaryPostoperative follow-up recordRelevant medical informationNew diagnosis or medication history
A new plan for the current condition
What Happens If Re-Treatment Is Approved?
Henesis prepares a new treatment plan based on the current donor area and recipient needs. The approved corrective hair-transplant procedure is performed without a new surgical procedure fee.
The corrective procedure may not repeat the original technique, graft number or treatment design. The new plan follows the patient’s current clinical condition.
What the policy does not promise
Graft Count and Density Are Not Guaranteed
No. It does not promise survival of every graft or a fixed graft-survival percentage. Corrective planning follows the observed result, remaining donor capacity and the area that can safely benefit.
No. Hair density and cosmetic appearance depend on donor capacity, hair calibre, curl, recipient-area size, native-hair progression and other individual factors.
How Long Do I Have to Use the Guarantee?
A re-treatment guarantee request should normally be initiated within 24 months of the original procedure date. The request—not necessarily the corrective operation itself—must be opened within this period.
Requests first raised after 24 months are not automatically eligible. In exceptional circumstances, Henesis may consider a later request when the treating physician determines that there is a clinically justified reason and provides written approval.
Relationship to Your Written Treatment Agreement
This policy forms part of the guarantee terms only where it is incorporated into or referenced by the patient’s written treatment agreement. If Henesis provides a patient with more favorable written re-treatment terms, those written terms may apply to that patient.
Re-Treatment Guarantee FAQs
Direct answers about coverage, eligibility, timing, travel costs, donor limits and refunds.
Does Henesis guarantee every graft will survive?
No. The policy does not promise survival of every graft or a fixed graft-survival percentage.
What does the re-treatment guarantee cover?
It covers clinical reassessment and, where the case qualifies and further transplantation is medically appropriate, the approved corrective procedure without a new surgical procedure fee.
When can I request a review?
Progress can be reviewed earlier, but formal eligibility assessment begins after month 12. The final decision may be deferred when further maturation is clinically appropriate.
Is the corrective operation really free?
The approved corrective surgical procedure has no new procedure fee. Travel and services outside the corrective procedure are not automatically covered.
Are hotel and transfers included?
Not automatically. Hotel, transfers and other travel services depend on the applicable package or separate written corrective-treatment arrangement.
What can make a case ineligible?
Insufficient maturation, unrelated medical causes, material graft trauma or non-compliance, subsequent damaging events, unsuitable donor capacity or medical unsuitability for further surgery can affect eligibility.
What if I do not have enough donor hair for another procedure?
Henesis may determine that re-operation is not clinically appropriate when adequate donor capacity does not remain or further extraction would create disproportionate depletion or risk.
Can I receive a refund instead of re-treatment?
No cash refund is provided under this policy unless a separate written agreement expressly states otherwise.
Does the guarantee also apply to beard and Afro hair transplants?
Yes. The Henesis Re-Treatment Guarantee applies to eligible scalp hair, beard and Afro-textured hair-transplant procedures. The same eligibility framework applies, while corrective planning is adapted to the donor and recipient characteristics of each case.
